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Camera doesn't boot after reset

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  • miniil
    antwortet
    Hello

    So, with all I need, I tried the tutorial today.

    I connect my camera to my PC (via usb).

    I config the tera term program according the tutorial but after config the serial port the tutorial say "The program should now automatically lauch the mainboard loader" but for me nothing appear

    Maybe it's my connections?

    I don't know if the camera should be electric alimented? But I tried both with and without.
    Tried reboot, reset, ...

    ???

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  • INSTAR
    kommentierte 's Antwort
    UPDATED: https://wiki.instar.com/Advanced_Use...re/VGA_Models/

  • miniil
    antwortet
    Support send me files.
    For me it's now OK to try the tutorial.
    But maybe it will be good to correct the wiki

    I'll tell you if it work for me as soon as possible. I need a solder tool

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  • muck
    antwortet
    This seems to be a bug in the wiki.
    I'll notify support -
    Please be patient.....

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  • miniil
    antwortet
    I have all I need to plug the mainboard to my computer by USB.

    But I can't download linux-romfs.zip needed because the link is not available anymore on this web page : xxxxxxxxx

    Moderation: the right link is this
    https://wiki.instar.com/dl/Developer/Linux-romfs.zip

    And instar support don't reply
    Zuletzt geändert von muck; 15.06.2018, 11:56.

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  • miniil
    antwortet
    yes maybe, my camera had some other problem like many reboot.
    But it worked just for the video

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  • muck
    antwortet
    The camera can also simply be damaged and the connection with the update is purely accidental.

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  • miniil
    antwortet
    I have received a first answer from support Instar but nothing new for now.
    They don't believe me that I was not awared by their collaborater that updating the firmware could broke my camera.

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  • estimator
    antwortet
    muck Stimmt. Aber ich hätte ja nun nicht gleich das Geheimnis preisgegeben.
    Zuletzt geändert von estimator; 05.06.2018, 14:19.

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  • muck
    antwortet
    Conseil - ce traducteur est utile et très bon. Beaucoup mieux que google

    https://www.deepl.com/translate

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  • estimator
    antwortet
    De rien!
    Tenez-nous au courant des progrès.

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  • miniil
    antwortet
    thank you i'll try that
    Thank you very much for your help and time

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  • estimator
    antwortet
    Je ne parle pas francais. English seems to be the best way.
    Try to get the correct previous version from INSTAR and ask for a french or english manual to do the hack. Maybe they send you a "serial to USB converter" with four cables included, so your task will be reduced just to open the camera, plug the cables into the designated holes, start tera term and so on.

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  • miniil
    antwortet
    Zitat von estimator Beitrag anzeigen
    At least if you are not able to revert to previous firmware version you can try this hack which is explained by INSTAR:
    https://wiki.instar.com/Advanced_User/Restore_Firmware/

    Just in case of complete confusion or desperation.
    It seems to be a solution.

    It's not easy for me because I don't speak german and even not english (I'm french).

    But I can try it if I can understand.

    I am angry beacause the an from instar who took control on my computer said it was ok to try the other firmware

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  • miniil
    antwortet
    Zitat von estimator Beitrag anzeigen
    Did you installed the correct firmware version? There are two different versions available.


    See at:
    https://wiki.instar.com/Downloads/In...meras/IN-3011/
    In fact it's the problem, I had the latest firmware but my camera always reboot and configuration for email didn't work.
    A man from instar took the control of my computer to try configure email.
    Nothing worked.

    So I ask him if the firware was correct, I had the latest 57.37.* so he ask me to try the 57.22.*
    And since the camera doesn't reboot.

    So I don't have access to the camera to reinstall the 57.37.* firmware

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